Friday, 24 February 2017

Customer Success Stories

ANL Lighting caters to our customers needs, to the best of our abilities. Our specific training and knowledge base allows us to assist our clients with all of their lighting needs.

See here how ANL have supported these companies in moving forward with their lighting and technologies.

I am writing to commend our sales rep Mary on her fantastic customer service. Her attention to detail and expert knowledge of all her products has given Mary the title of my number 1 Lighting representative. Mary often gets me out of sticky situations with the use of Vibe lighting products. They are well priced, of high quality and readily available. 

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We have been dealing with Melissa from ANL Lighting for some time now and have been gradually changing our downlights to Vibe LED retrofits for energy efficiency. Although we were more than happy with this product, we were recently approached by another company offering us a cheaper LED version. 

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Thank you for the opportunity to give you all some well earned positive feedback. My go to person in ANL is none other than Halide who has always given us first class service with excellent product knowledge. Your service policies are also very, very good. Well done! (Halide, I wish you were working for us!)

Len Xxxxxxxxx,
XXXXXXXXX LIGHTING

I'd like to take this opportunity to relay our experiences in dealing with ANL Lighting. I relocated to Xxxxxx Electrical Distributors in 2011 as Branch Manager. I have been in the electrical wholesale/ lighting industry for 25 years working in all parts of Australia. I have learnt that good partnerships with suppliers is as crucial as the partnerships with customers. 

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Our customer sales rep Tess has been a great help whenever I have had an enquiry for products & keeping me informed with new products that are bring into the market. Tess keeps me informed when orders are being sent & if anything is on back order, when it is likely to delivered.

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I would like to thank our sales rep Gaya. I like your attention to detail, professionalism and willingness to create the best offers you have authority to do. For this I would be happy to deal through you only and look forward to the time I get to test your well backed up products.

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Just writing to extend my thanks and appreciation to our rep, Michelle, for the professional and courteous service you provide us. As you are aware I will be leaving this position soon, so I wanted to take this opportunity to acknowledge your excellent management of our account

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We are a small business in a small rural town in NSW with big ideas. Sue is our sales account manager at ANL and has not seen us as just a small business, so it is little wonder that ANL won the achiever award in excellence for service in 2013. As far as service goes, Sue sets the bench mark pretty high

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Thank you very much for the two lights and 6 drivers. I really appreciate the effort Phil put in to do this. I feel now we have enough options for any future failures unless it is a systematic fault. I will keep you informed. 

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I would like to take this opportunity to commend Katrina Drake for the wonderful service I have received from her in my time with dealing with ANL. Due to a change in my role it will now mostly fall to ... 

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On behalf of Frontline Stores Australia Limited, I would be pleased to recommend both Paula and ANL Lighting to any interested party courtesy of the polite, professional and service orientated management provided.... 

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